Frequently Asked Questions (FAQ)

What is your return policy?

We do not offer returns or exchanges as all products are custom-made to order. However, if there is an issue with your order, such as receiving a damaged or incorrect item, please contact us at support@mindrova.com within 7 days of receiving your order. We will promptly address the issue and provide a resolution.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

How long does shipping take?

Our products are printed and fulfilled by Printful. It typically takes 3-7 business days to fulfill your order. Once shipped, delivery within the USA usually takes 3-4 business days.

Can I change or cancel my order after it has been placed?

Unfortunately, once an order has been placed, it cannot be changed or canceled due to the custom nature of our products. Please double-check your order details before completing your purchase.

What should I do if I received a damaged or incorrect item?

If your order arrives damaged or incorrect, please email us at support@mindrova.com with your order number and photos of the item. We will assess the situation and, if applicable, issue a refund or send you a replacement at no additional cost.

Do you offer exchanges?

We currently do not offer exchanges. If an item was mislabeled, contact us at support@mindrova.com within a week of receiving your order, and we will replace the item or issue a refund.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient payment processing.

How can I contact customer support?

If you have any other questions, concerns, or need assistance, please feel free to contact us at: